Privacy Policy — free100 Casino Philippines

free100 is a Philippines-focused online casino and sports betting platform operating at free100.pro. We operate under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and serve adult players (21+) across the Philippines — from Metro Manila and Cebu City to Davao, Quezon City, Makati, and provincial regions nationwide.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), free100 is the Personal Information Controller with respect to the personal data of all registered players and platform visitors. As the controller, free100 determines the purposes for which your personal data is processed and is fully accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

free100 collects personal data on a need-to-know basis. The categories of data we collect, and the typical data points within each category, are set out in the table below.

free100 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data beyond what is strictly required for identity verification under PAGCOR's KYC standards.

free100 collects personal data through the following channels:

• Direct registration: Information you provide when creating your free100 account, completing the KYC verification process, or updating your account profile.
• Transactions: Data generated each time you make a deposit, request a withdrawal, claim a bonus, or complete any financial transaction on the platform.
• Gameplay: Data automatically generated through your use of games, sports betting markets, bingo rooms, and other platform features.
• Customer support: Information you share when contacting our support team via live chat or email, including any documents or screenshots you voluntarily provide.
• Cookies and tracking technologies: Data collected automatically when you visit free100.pro — see Section 9 for a full breakdown.
• Third-party verification partners: Identity and document verification data returned by our KYC service providers after you submit your identification documents for verification.
• Payment processors: Transaction confirmation and status data returned by GCash, Maya, BPI, BDO, and other payment providers after you initiate a deposit or withdrawal.

free100 uses your personal data for the following defined purposes only. We do not use your data for any purpose beyond what is described here without obtaining your prior consent.

• Account creation and management: To register your account, verify your identity, maintain your profile, and provide you with access to free100's games and services.
• KYC and age verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with PAGCOR regulations and Philippine anti-money laundering (AMLA) obligations.
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method, reconcile transactions, and resolve any payment disputes.
• Regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and any other applicable Philippine laws or regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor your gaming activity for signs of problem gambling behavior, to apply responsible gaming limits you have set, and to action any self-exclusion requests in accordance with our responsible gaming policy.
• Customer support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Platform improvement: To analyze aggregated and anonymized usage data to improve the performance, stability, and user experience of the free100 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent to receive such communications (see Section 12).

Under the Philippine Data Privacy Act of 2012, all personal data processing must be grounded in at least one lawful basis. free100 relies on the following legal bases for the processing activities described in this Policy:

free100 does not sell, rent, or commercially trade your personal data to any third party. We share personal data with third parties only in the following circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment service providers: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, and USDT gateway providers receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Philippine financial regulations.
• KYC and identity verification partners: Third-party identity verification services receive the identity documents and biometric data you submit during the KYC process. These partners are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.
• Game content providers: Software providers such as JILI, Pragmatic Play, PG Soft, WM Gaming, and Evolution Gaming may receive your player ID and session data necessary to deliver their games through the free100 platform. They do not receive your full personal profile.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine authorities may receive data where we are legally obligated to disclose it — for example, in connection with a suspicious transaction report or a regulatory audit.
• Law enforcement: Where required by a valid court order, subpoena, or lawful request from Philippine law enforcement agencies.
• Professional advisors: Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations and who access data only as necessary to provide their services to free100.

free100 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention schedule applies:

When your data reaches the end of its applicable retention period and there is no ongoing legal requirement to keep it, free100 will securely delete or anonymize it in accordance with our internal data destruction procedures.

free100 implements a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our technical and organizational security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the free100 platform.
• AES-256 encryption at rest for sensitive stored data, including KYC documents and financial transaction records.
• Role-based access controls ensuring that personal data is accessible only to free100 personnel with a demonstrable need-to-know for their specific job function.
• Multi-factor authentication for all administrative access to systems holding personal player data.
• Regular penetration testing and security audits conducted by independent security professionals.
• Intrusion detection systems and real-time monitoring for anomalous access patterns or potential data breaches.
• Staff data protection training — all free100 employees with access to personal data receive regular training on data protection obligations and security best practices.

While free100 implements robust security measures, no internet transmission is completely secure. You also have a role to play in keeping your account safe — use a strong, unique password, enable two-factor authentication if available, and never share your login credentials with anyone.

free100 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze how the site is used. The types of cookies used on free100.pro are described below:

You can manage your cookie preferences through your browser settings. Blocking strictly necessary cookies will impair platform functionality. Blocking functional or analytics cookies will not affect your ability to play games or make transactions, but may affect your experience.

free100 does not use third-party advertising cookies or behavioral tracking pixels that share your data with external advertising networks.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by free100. You can exercise any of these rights by contacting our support team via live chat or by emailing [email protected].

free100 will respond to all data subject rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. Requests can be submitted via live chat or by emailing our support team. We may need to verify your identity before processing your request.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph (type the URL directly into your browser — we cannot provide a clickable external link).

The free100 platform is strictly restricted to individuals who are 21 years of age or older, in accordance with PAGCOR's regulatory requirements for online gambling in the Philippines. free100 does not knowingly collect personal data from anyone under the age of 21.

Age verification is conducted at registration and during the KYC process. Where free100 discovers — through KYC verification or any other means — that an account has been registered by a person under 21, the following actions will be taken immediately:

• The account will be permanently closed without notice.
• All funds in the account, including any winnings, will be forfeited.
• The matter will be reported to PAGCOR in accordance with our regulatory obligations.
• Any personal data collected from the underage individual will be deleted from our systems as soon as reasonably practicable, subject to any mandatory reporting obligations.

free100 sends promotional emails, bonus notifications, and platform update communications only to players who have given explicit, informed consent to receive such messages. Consent is collected during the account registration process via a clearly labelled opt-in checkbox — it is never pre-ticked or assumed.

The types of marketing communications free100 may send to consenting players include:

• Welcome bonus offers and reload promotions
• New game launch announcements for JILI slots, WM Live tables, and sports betting markets
• Seasonal promotions tied to PBA, NBA, and major sporting events relevant to Filipino players
• Responsible gaming reminders and account activity summaries
• Platform updates, maintenance notices, and security alerts

You may withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link included in every promotional email we send
• Updating your communication preferences in your free100 account settings
• Contacting our support team via live chat and requesting removal from marketing lists

Some of the third-party service providers free100 uses to deliver its platform — including game content providers, cloud infrastructure services, and KYC verification partners — may process personal data on servers located outside the Philippines.

Where personal data is transferred outside the Philippines, free100 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards include:

• Data processing agreements with all third-party processors that include binding data protection obligations equivalent to those under Philippine law.
• Transfer to jurisdictions recognized by the National Privacy Commission as providing adequate data protection standards.
• Standard contractual clauses approved by relevant data protection authorities where transfers occur to jurisdictions without an adequacy determination.

free100 maintains a register of all cross-border data transfers and conducts regular reviews of third-party processors to ensure continued compliance with applicable data protection requirements. Details of the specific third-party processors we use and their processing locations are available on request from our Data Protection Officer.

free100 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the structure of the free100 platform. The "Last Updated" date at the top of this page will be revised whenever a material change is made.

Where changes are material — meaning they significantly affect your rights or the way we process your data — free100 will notify you by:

• Displaying a prominent notice on the free100.pro homepage and login page for at least 14 days following the update
• Sending a notification to your registered email address (where you have consented to receive platform communications)
• Requesting renewed consent where the change involves a new processing purpose that requires your agreement

Your continued use of the free100 platform after the effective date of any Privacy Policy update constitutes your acknowledgment of the revised Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss closing your account.

free100 has appointed a Data Protection Officer (DPO) in accordance with Section 21 of the Philippine Data Privacy Act of 2012 and NPC Circular 17-01. The DPO is responsible for overseeing free100's compliance with all applicable data protection laws and serves as the primary point of contact for data subject rights requests, privacy complaints, and regulatory enquiries.

To exercise your data subject rights, raise a privacy concern, or request further information about this Policy, you may contact the free100 Data Protection Officer through the following channels:

free100 will acknowledge all data privacy requests within 48 hours of receipt and provide a substantive response within 30 calendar days. For complex or multi-part requests, we will keep you informed of our progress throughout the process.

If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC can be contacted at www.privacy.gov.ph — please type this address directly into your browser.